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According to this popular statistic, by 2020, less than two years away, 50% of all searches will be voice searches and chatbots will power 85% of all customer service interactions. 85 percent!! C’mon? Having just returned from the Information Energy conference in Amsterdam, where Precision Content was a sponsor, the common opinion seemed to be that […]
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To be competitive and innovate, an organization needs to think strategically about content. Knowledge is an asset that can open markets, drive opportunities, or mitigate risk. We are entering the era of Content 4.0 and capturing knowledge using micro-content structures, will provide maximum flexibility allowing you to keep pace with popular technologies like chatbot and voice […]
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On December 12, 2017, Steve Manning, VP of Consulting Services at Precision Content discussed the growing popularity in chatbot, voice-enabled interfaces, and AI and how these new technologies will change the way we approach content. Forbes reports that by 2020, half of all searches will be voice searches and chatbots will power 85% of all […]
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Every company strives to communicate effectively with their customers and prospects. The two main producers of contact within most enterprises are the Marketing Department and the Technical Communications Department. Yet, so often these silos are more divided than the Red Sea. Can, and should they converge? Convergence means: “The process of coming together or the […]
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On Sept 13th, 2017, Precision Content Authoring Solutions Inc. hosted a webinar with special guest Michael Priestley from IBM, one of the original architects of the DITA standard. Michael was joined by Rob Hanna and Steve Manning from Precision Content. Together, they discussed the evolution of Lightweight DITA, the subcommittee’s activities and plans, all with the goal to help […]
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Precision Content is proud to be recognized amongst industry leaders in the Content Experience Influencer Top 25 and the Content Experience Strategist 200 lists. The company’s Rob Hanna made both lists and is pleased to be in the company of fellow partners and colleagues like Noz Urbina, Joe Gollner, and Andrea Ames. We’d like to thank Mindtouch for their efforts […]
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By Rob Hanna – President of Precision Content If your answer is “No” then you are not alone according to a 2017 survey of more than 250 technical communication professionals conducted by The Content Wrangler. The DITA Satisfaction Survey[i] indicates that 62% of respondents using DITA are—to varying degrees—dissatisfied. As many as 10% of that group were […]
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By Rob Hanna – President of Precision Content This article is part of a series based on the results of a survey of more than 250 technical communication professionals conducted by The Content Wrangler in 2017 entitled The DITA Satisfaction Survey[i]. In the survey, almost two-thirds of respondents voiced concerns with their DITA deployment. In […]
Posted on by PCAS
By Rob Hanna – President of Precision Content This article is part of a series based on the results of a survey of more than 250 technical communication professionals conducted by The Content Wrangler in 2017 entitled The DITA Satisfaction Survey[i]. In the survey, almost two-thirds of respondents voiced some concerns with their DITA deployment. […]
Posted on by PCAS
By Rob Hanna – President of Precision Content This article is part of a series based on the results of a survey of more than 250 technical communication professionals conducted by The Content Wrangler in 2017 entitled The DITA Satisfaction Survey[i]. In the survey, almost two-thirds of respondents voiced some concerns with their DITA deployment. […]