Case Studies

Great companies working to make their content extraordinary

Mastercard logo

How the Documentation Team at Mastercard Reduced Time-to-Answer by 42% and Transformed Customer Experiences

Faced with inconsistent and unclear documentation that slowed teams and frustrated users, Mastercard partnered with Precision Content to establish a structured approach—driving better quality, faster answers, and stronger governance.

  • Industry: Technology
  • Key results: 42% faster time-to-answer and a 257% boost in factual accuracy.

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ICBC logo

How ICBC Turned Procedures into Trusted, AI-Ready Content

Faced with complex procedural content that was difficult to maintain, reuse, and scale, ICBC partnered with Precision Content to establish a structured approach, creating trusted content that supports consistency, governance, and AI-ready operations.

  • Industry: Insurance
  • Key results: Trusted, structured content designed for reuse, governance, automation, and AI readiness.

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Global bank case study cover

How a Global Bank Cut User Errors by 72% and Regained Trust

How a Fortune 100 global bank cut user errors by 72% and regained trust by standardizing procedure writing and adopting structured, AI-ready content practices.

  • Industry: Banking
  • Keywords: DITA, CCMS, Content transformation, AI-ready content

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Mayo Clinic Empowers Digital Engagement with AEM Guides

To scale a new CCMS enterprise-wide, Mayo Clinic partnered with Precision Content to build a clear knowledge foundation for IT and stakeholders. Structured, plain-language documentation aligned teams and accelerated adoption—turning a complex platform into a driver of digital engagement.

  • Industry: Healthcare
  • Keywords: AEM Guides, CCMS, DITA, Knowledge enablement, Adoption

📄 (Coming soon)

NCCI Microcontent Journey cover

On the Road to Boca Raton: NCCI’s Microcontent Journey

In 2019, NCCI began working with Precision Content to transform tens of thousands of pages from DocBook to DITA. Discover how microcontent supported a complex regulatory lifecycle, enabled automation, and powered dynamic delivery needs.

  • Industry: Insurance
  • Keywords: CCMS, DITA, Structured Authoring, Information Architecture

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Teaching AI to Write with Precision: A Medical Device Case Study

A leading medical device company trained their GenAI tool on the Precision Content® methodology to refactor legacy docs and draft new DITA topics. The hybrid workflow (AI + human validation) boosted quality and speed—+15% content quality, −15% development time, and −10% content volume—while strengthening compliance and reuse.

  • Industry: Medical Devices
  • Keywords: AI-assisted authoring, Precision Content, DITA, CCMS, Structured Authoring, Compliance

📄 (Coming soon)

American Joint Committee on Cancer (AJCC) logo

American Joint Committee on Cancer Transforms Critical Content with Structured Authoring

The AJCC streamlined the publication of cancer staging guidance by adopting DITA/XML and structured authoring. Complex medical content was transformed into clear, reusable modules—easier to maintain, publish across products, and deliver to end users.

  • Industry: Healthcare, Publishing
  • Keywords: DITA/XML, Content transformation

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