Case Studies

Great companies working to make their content extraordinary

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Mastercard faced challenges with customer dissatisfaction due to inconsistent, unclear technical documentation. This drove the need for enhanced content quality, faster information retrieval, and improved content governance.. > Read more

Industry: Technology

Key results: The project showed a 42% improvement in time-to-answer, and a 257% boost in factual accuracy, enhancing user trust.

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The American Joint Committee on Cancer is best known for defining cancer staging standards; officially known as the AJCC staging system. In 2013, the AJCC identified a business need to simplify and produce content in multiple information products for their end users and found DITA/XML and Precision Content®. >Read more

Industry: Healthcare, Publishing

Keywords: DITA/XML, content transformation

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KPMG identified a need to update the delivery medium of their procedures to global consultants. They needed a mechanism to supply accurate information to all of their consultants, in order to deliver the same consistent message to customers around the globe.

Industry: Accounting, Business Services

Keywords: Information architecture, custom design, prototype