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Knowledge Management • AI Readiness Process vs. Procedure: Building the Foundation of AI-Ready Content By Chris MacMillan, Precision Content 🚀 FREE Process vs Procedure Audit — Offer In the field of technical communication, precision isn’t just a virtue—it’s a necessity. Whether you’re designing customer support documentation, internal SOPs, or AI-ready content for intelligent systems, the […]
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Knowledge Management • DITA • CCMS The Seven Mistakes That Tank CCMS Projects (and How to Avoid Them) 🧭 Jump to the 7 Mistakes Download the Guide A DITA-enabled Component Content Management System (CCMS) should deliver modular reuse, consistent multi-channel publishing, and AI-ready knowledge. But many programs stumble: migrating unstructured legacy docs, relying on vanilla […]
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The Power of Planning: Lessons from the Sydney Opera House and the Guggenheim Museum Bilbao How Big Things Get Done: The Surprising Factors That Determine the Fate of Every Project, from Home Renovations to Space Exploration and Everything In Between by Bent Flyvbjerg and Dan Gardner, is a book about planning and execution in complex […]
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What’s the real difference between a content standard and a style guide—and why does it matter so much? If you’re serious about scaling content that’s reusable, reliable, and ready for AI, you need more than branded templates and tone-of-voice documents. You need a unified content standard—the operating system for your content. In this article, we […]
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Many organizations are feeling the pain of content creation and management. This stems from systemic and process-driven challenges that, if solved, would present a significant opportunity for businesses to leverage their existing content to improve consistency and create efficiencies for service-level teams. Improving consistency across an organization starts with the concept that standardization is fundamental […]
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By Peihong Zhu, Associate Information Architect at Precision Content Let’s face it: information is increasingly ubiquitous thanks to new technologies that are advancing exponentially. As a result, your content has to compete for audiences with ever-shortening attention spans, and it also has to remain consistent across all media platforms. As a content creator, you need […]
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By Jacquie Samuels, Sr. Content Specialist at Precision Content We’re getting ready to attend STC Rochester Spectrum 2019, the best little conference ever, and it got me thinking about last year’s conference and the types of conversations I’d had with folks. STC Rochester Spectrum 2018 was full of great speakers and even greater guests. Precision Content was […]
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By Rob Hanna. The issue of whether to use sentence-case or title-case for topic and section titles can be nearly as controversial and personal for us as the Oxford comma. Most of the commercially-available style-guides are split on the issue as to when to use title-case and even how to use title-case. The APA style-guide […]
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By: Jim Purdy (Retired author, trainer, colleague, mentor, and friend.) Since my father died two years ago, my 81-year-old mother has received correspondence from the Department of Veterans Affairs. Every time she gets a letter from the DVA, I get an anxious phone call. She can’t make head nor tails of what the letter […]
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Every company strives to communicate effectively with their customers and prospects. The two main producers of contact within most enterprises are the Marketing Department and the Technical Communications Department. Yet, so often these silos are more divided than the Red Sea. Can, and should they converge? Convergence means: “The process of coming together or the […]
