Precision Content Authoring Solutions Accessibility Policy

Statement of organizational commitment

Precision Content Authoring Solutions Inc. (Precision Content) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and Ontario’s accessibility laws.

Definition of “disability”

The definition of disability under the AODA is the same as the definition of disability in the Ontario Human Rights Code. This is the definition of disability that applies to the customer service standard. AODA Section 2 defines disability as follows:

  1. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  2. A condition of mental impairment or a developmental disability, a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  3. A mental disorder; or
  4. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Four guiding principles

Precision Content Authoring Solutions strives to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA:

Dignity – ensure persons with disabilities are provided with services in a manner that will allow them to maintain self-respect and the respect of others.

Independence – ensure persons with disabilities have the right to work on their own and are able to do things in their own way.

Integration – ensure persons with disabilities fully benefit from the same goods and services, in the same place and in the same or similar manner as others. This may require alternative formats and flexible approaches. It means complete and full participation.

Equal Opportunity – ensure persons with disabilities have the same chances, options, benefits, and results as others.

Procedures and responsibilities

Precision Content Authoring Solutions is committed to using reasonable efforts in providing services to all customers, including persons with disabilities, and carrying out our functions and responsibilities in the following areas:

  • Training
  • Information and communications
  • Employment
  • Assistive devices
  • Use of service animals and support persons
  • Notice of temporary disruption
  • Feedback process
  • Availability of the AODA policy, and
  • Changes to existing policy


We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We train our employees and volunteers on accessibility as it relates to their specific roles.

Information and communications

We communicate with people with disabilities in ways that take into account their disability. When asked, we provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

Precision Content Authoring Solutions Inc. is committed to ensuring accessibility of its website and intranet to people with disabilities in accordance with Ontario’s accessibility laws.

The Precision Content website (, currently meets the threshold for WCAG 2.0 Level AA compliance. We intend, by the end of 2021, to create internal guidelines to ensure that we meet or exceed WCAG 2.0 Level AA compliance, and to ensure that our website not only meets the current threshold but exceeds it.

We aim to ensure that our authoring tools and processes meet the internationally recognized accessibility guidelines and laws. We preferentially purchase authoring tools that meet or exceed our web accessibility policy.

Precision Content plans to review our Accessibility Policy every six months, starting from the initial implementation of June 30, 2021.


We notify employees, potential hires, and the public that accommodations can be made during recruitment and hiring.

We notify staff that supports are available for those with disabilities. We put in place a process to develop individual accommodation plans for employees.

Where needed, we also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management and career development processes take into account the accessibility needs of all employees.

Assistive devices

Precision Content Authoring Solutions is committed to serving persons with disabilities who may use assistive devices to obtain, use, or benefit from goods or services. We ensure that employees are aware of and become familiar with various assistive devices that may be used while accessing our goods or services.

Use of service animals and support persons

Precision Content Authoring Solutions follows the AODA policy on service animals and support persons.

  • Precision Content is committed to welcoming persons with disabilities and their guide dogs or service animals in the areas of our premises that are open to the public.
  • Precision Content also ensures that our employees are trained on how to interact with customers with disabilities who are accompanied by a guide dog or service animal.
  • Any persons with disabilities who are accompanied by a support person are allowed to enter Precision Content’s premises open to the public or other third parties with that person and have continuous access to that person.
  • Precision Content does not charge admission fees for support persons to attend Precision Content Authoring Solutions’ sponsored events.


Service animal – According to Section 4(9) of the Accessibility Standards for Customer Service

“an animal is a service animal for a person with a disability,

(a) if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or

(b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.”

Guide dog – According to Section 1 of the Blind Persons’ Rights Act

“guide dog means a dog trained as a guide for a blind person and having the qualifications prescribed by the regulations.”

Support person – According to Section 4(8) of the Accessibility Standards for Customer Service

“support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.”

Notice of Temporary Disruption

Precision Content Authoring Solutions follows the AODA policy on providing a notice in the event of temporary disruptions.

  • Precision Content provides visitors with a Notice of Temporary Disruption in the event of a planned or unexpected temporary disruption in the Precision Content Authoring Solutions office or services usually used by persons with disabilities.
  • The notice includes information about the reason for the disruption, its anticipated duration, and a description of alternative facilities, services or systems that may be available.
  • The notice is given by posting the information in a visible place on premises owned or operated by Precision Content.
  • In the event that an unexpected disruption occurs, the notice will be given as soon as possible.

Feedback Process

Precision Content Authoring Solutions welcomes comments and feedback about the delivery of services to persons with disabilities. Email comments and feedback to Kay Kazmi at Feedback is addressed immediately. Some feedback may require more effort to address and may need to be reviewed in detail.

Availability of AODA Policy

In accordance with the AODA, Precision Content’s AODA policy is made available to any person upon request.

Changes to existing policies

Precision Content will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.