The Precision Content® Method

A proven framework to turn dense, inconsistent documents into clear, reusable, AI-ready information that people trust and systems can use.

Instant clarity • Faster publishing • AI-ready from day one

The Problem: Why Documentation Breaks at Scale

  • Inconsistent formats and styles across teams
  • Hard-to-find procedures; slow, error-prone work
  • Content isn’t ready for chatbots, RAG, or automation

Precision Content fixes the source — so every word, everywhere, works.

 

The Solution: The Precision Content® Method

A structured authoring framework grounded in information design and cognitive science. It equips writers and organizations to refactor complex documents into modular, reusable components built on consistent patterns and purpose

Whether you’re developing new content or updating legacy materials, the method provides a proven foundation for creating information that’s easier to write, read, and manage—and ready to be delivered, reused, and integrated with omnichannel and AI-enabled systems.

How it works

Information Typing

Every chunk has a job: Reference, Concept, Principle, Process, or Task — so users find the right answer, fast.

Structured Writing Patterns

Reusable templates remove ambiguity and enforce clarity across writers, products, and channels.

Unified Content Standard

A single, enforceable standard for grammar, structure, and organization — enterprise-wide.

Organizing Functions

Chunking, Relevance, Titling, Consistency — cognitive principles that make content instantly usable.

Governance & Training

Onboarding, playbooks, and audits that sustain adoption and measurable improvement.

Watch: How Precision Content® Works

A quick 3-minute overview of how structured authoring transforms complex documentation into clear, reusable, AI-ready content.

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Who benefits

Documentation & KM
Consistent, reusable source content
Operations & Compliance
Fewer errors, lower risk
Customer Support & CX
Faster, trusted answers
IT & AI Teams
AI-ready content for RAG & chatbots

Where it’s used

Banking & Compliance • Manufacturing & Engineering • Healthcare & Pharma • Technology & SaaS • Government & Education

Outputs: pages, PDFs, knowledge portals, help centers, training, chatbots, and APIs.

Trusted by teams at leading global organizations

RBC
Cisco
Eli Lilly
Discover
AstraZeneca

Before & After: Transforming Legacy Content

A real-world example of how Precision Content® transforms dense, unstructured documents into clear, structured, and trusted information assets.

Before and After example of legacy content transformed using the Precision Content Methodology

The Five Information Types

Every piece of information serves a distinct purpose. These five types form the foundation of the Precision Content® Method, helping people — and AI systems — quickly find, understand, and act on the right information.

Concept icon

Concept

“What do I need to understand?” Explains ideas, models, or relationships for better insight.

Reference icon

Reference

“What do I need to know?” Facts, data, and specifications that inform quick decisions.

Task icon

Task

“How do I do it?” Step-by-step instructions that guide users to perform successfully.

Principle icon

Principle

“What should I do or not do?” Rules, standards, or best practices to ensure compliance and consistency.

Process icon

Process

“How does it work?” Describes systems, workflows, or sequences of activity.

Measurable results

72%
fewer errors
47%
faster answers
21%
higher confidence
more reuse
AI-ready
structured content feeds RAG, chatbots, APIs

Validated in usability labs and client pilots comparing legacy docs vs. Precision Content.

📥 Free Resource

Learn the five Precision Content® information types and start writing with greater clarity and structure today.

Download our free Precision Writing Quick Reference Card to get started.


Precision Writing Quick Reference Card


Learn the Method

Learn the Precision Content® Method with Award-Winning Writer Training

Master a practical, repeatable framework to plan, write, and structure content that people trust—and that powers AI from day one.

Start Your Structured Content Journey

Book a free 30-minute Structured Content Assessment to map your path from legacy documents to sustainable, AI-ready infrastructure.

Content is AI infrastructure. Fix the source. Fix the system.™