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We asked respondents using DITA to identify what’s working, what’s not, and to tell us how satisfied they were with their current implementation. The report presents the high-level findings of the research and commentary from recognized DITA experts on actions you can use today.
In this survey, respondents were asked to rate every aspect of their DITA usage. Respondents shared what benefits they see, the challenges they’ve experienced, the obstacles they anticipate, and what they see for the future.
The 2017 DITA Satisfaction Survey indicates that 62% of respondents using DITA are—to varying degrees—dissatisfied. As many as 10% of that group were very dissatisfied reporting that their DITA implementation is experiencing ‘big’ challenges. What’s going on? How are you feeling about your DITA solution? This research paper examines the key issues impacting DITA satisfaction to help you find the best place to start making improvements. The paper distills the issues into three major categories skills development, technology, and management. The good news is that most DITA users don’t see their problems as insurmountable. Many just need a little help getting to where they’d like to be.
Organizations typically focus on the management of content and not the content itself. Struggling with the exponential growth of content that is expanding across the enterprise, businesses are creating and filling corporate digital landfills, clogging operational processes without knowing their complete content holdings or the value contained within. This white paper explores the pain points and approaches organizations are taking to create, use, and publish their content assets. The paper presents the research findings along with the analyst’s commentary and recommendations.
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February 9, 2021