Precision Content Authoring Solutions Accessibility Policy

Accessibility (AODA) Policy

Last updated: October 3, 2025

Statement of Organizational Commitment

Precision Content Authoring Solutions Inc. (“Precision Content”) is committed to ensuring equal access and participation for people with disabilities. We treat people with disabilities in a manner that maintains their dignity and independence. We believe in integration and are committed to meeting the needs of people with disabilities in a timely way by preventing and removing barriers and by meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Ontario’s accessibility laws.

Definition of “Disability”

The AODA adopts the same definition of disability as the Ontario Human Rights Code. Under AODA Section 2, “disability” includes:

1. Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
2. A condition of mental impairment or a developmental disability, a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
3. A mental disorder; or
4. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Four Guiding Principles

Precision Content strives to ensure that its policies, practices, and procedures are consistent with the AODA’s core principles:

• Dignity — Provide services in a manner that allows people with disabilities to maintain self-respect and the respect of others.
• Independence — Ensure people with disabilities can do things in their own way and at their own pace.
• Integration — Ensure people with disabilities fully benefit from the same services, in the same place and in a similar manner as others. This may require alternative formats and flexible approaches.
• Equal Opportunity — Ensure people with disabilities have the same chances, options, benefits, and results as others.

Procedures and Responsibilities

Precision Content is committed to using reasonable efforts to provide services to all customers, including persons with disabilities, and to carrying out our functions and responsibilities in the following areas:

• Training
• Information and communications
• Employment
• Assistive devices
• Use of service animals and support persons
• Notice of temporary disruption
• Feedback process
• Availability of the AODA policy
• Changes to existing policies

Training

We are committed to training staff and volunteers on Ontario’s accessibility laws and on the aspects of the Ontario Human Rights Code that relate to persons with disabilities. Training is provided in a way that is relevant to specific roles and responsibilities.

Information and Communications

We communicate with people with disabilities in ways that take into account their disability. On request, we provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

Precision Content is committed to ensuring the accessibility of our website and intranet in accordance with Ontario’s accessibility laws. Our public website (www.precisioncontent.com) targets compliance with WCAG 2.1 Level AA. We review our web accessibility posture at least annually and seek to meet or exceed applicable standards.

We aim to ensure that our authoring tools and processes conform to recognized accessibility guidelines and laws. When procuring tools, we preferentially select solutions that meet or exceed our web accessibility policy.

We review this Accessibility Policy at least annually and update it as needed.

Employment

We notify employees, applicants, and the public that accommodations are available during recruitment and hiring. We inform staff about available supports and maintain a process for developing individualized accommodation plans. Where needed, we provide customized emergency response information to assist an employee with a disability. Our performance management and career development processes take accessibility needs into account.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use, or benefit from our goods and services. We ensure employees are aware of, and become familiar with, various assistive devices that may be used while accessing our services.

Use of Service Animals and Support Persons

Precision Content follows AODA requirements regarding service animals and support persons:

• We welcome people with disabilities and their guide dogs or service animals in areas of our premises open to the public.
• Employees receive training on interacting with customers accompanied by a guide dog or service animal.
• People with disabilities accompanied by a support person are permitted to enter areas of our premises open to the public with their support person and to have access to that person at all times.
• We do not charge admission fees for support persons attending Precision Content–sponsored public events.

Definitions

Service animal — Under Section 4(9) of the Accessibility Standards for Customer Service, an animal is a service animal for a person with a disability if it is readily apparent that the animal is used for reasons relating to the disability, or if the person provides a letter from a physician or nurse confirming the need for the animal for reasons relating to the disability.

Guide dog — Under Section 1 of the Blind Persons’ Rights Act, a guide dog means a dog trained as a guide for a blind person and having the qualifications prescribed by regulation.

Support person — Under Section 4(8) of the Accessibility Standards for Customer Service, a support person is another person who accompanies a person with a disability to help with communication, mobility, personal care, medical needs, or with access to goods or services.

Notice of Temporary Disruption

In the event of a planned or unexpected temporary disruption to facilities or services used by persons with disabilities, Precision Content will provide notice as soon as possible. The notice will include the reason for the disruption, its anticipated duration, and a description of alternative facilities or services that may be available. Notices will be posted in a visible location on the affected premises and, where appropriate, on our website or via direct communication.

Feedback Process

Precision Content welcomes feedback about the delivery of services to persons with disabilities. Please send comments to:

We review all feedback promptly and will respond as appropriate. Some matters may require additional time to investigate and address.

Availability of AODA Policy

In accordance with the AODA, this Accessibility Policy is available to any person upon request and can be provided in an accessible format or with communication supports, on request.

Changes to Existing Policies

Precision Content will modify or remove any existing policy that does not respect and promote the dignity and independence of people with disabilities.