The Content Performance Usability Lab

Measure clarity. Prove performance. Build trust — for people and for AI.

The Usability Lab measures how quickly users find answers, how accurately they act, and how confident they feel — then we transform your content with the Precision Content® methodology and re‑test to show the gains. Use the results to fuel your AI‑ready content transformation, demonstrate ROI, and move faster than competitors still guessing.

Measurable Results from Client Labs

Metrics below come from Precision Content® Usability Labs with enterprise clients in banking, aerospace, and technology — measured in controlled before‑and‑after tests.

47%

faster answers

reduced time‑to‑answer

72%

fewer errors

higher task accuracy

21%

more confidence

decisions backed by trusted content

AI‑readiness

from day one

structured content that powers RAG & chatbots

How the Usability Lab Works

 

 

1️⃣ Select Content to Test

Choose 30–50 pages from procedures, manuals, or knowledge articles and baseline with the DocIntel Analyzer™.

 

 

2️⃣ Simulate Real Scenarios

Participants complete realistic tasks; we capture time, accuracy, and confidence.

 

 

3️⃣ Transform & Re‑Test

Rewrite with Precision Content® structures and patterns, then re-run the lab on the same tasks.

 

 

4️⃣ Insights Report & Roadmap

Get quantified deltas and a plan to scale via structured authoring, content transformation, and AI‑ready initiatives.

In Their Own Words: Usability Lab Participants

From Overload to Clarity

“Today we have way too much information in everything. This new way looks amazing!”

Lab Participant, Fortune 100 Bank

Night-and-Day Difference

“It’s not even comparable. The second one is much faster. I can’t believe it’s the same material.”

Lab Participant, Fortune 100 Bank

Instant Confidence for New Hires

“As a new employee, the transformed version is more beneficial. Instead of presenting 10 pages of text it shows me exactly what I need and where to find it.”

Lab Participant, Fortune 100 Bank

Designed for How People Actually Work

“First of all, the design is great. I have the headlines, the sub headlines. This is the way I actually work.”

Customer, Global Payments Brand

The Answer, Right Where You Need It

“This is looking so much better! This was much easier to answer, because it actually states the answer right here.”

Customer, Global Payments Brand

📊 Get Your DocIntel Analyzer™ Assessment

See the truth behind your content — before AI does.
Reveal how your content performs — and where it’s holding you back. The DocIntel Analyzer™ delivers an AI‑powered assessment of structure, clarity, and AI‑readiness, and prioritizes what to fix first.

  • AI‑Readiness Index — benchmark clarity, consistency, and structure
  • Duplicate & Reuse Map — surface redundancy and missed reuse
  • Trust & Risk Indicators — detect inconsistencies that erode accuracy
  • Top Quick Wins — focus on the highest‑impact improvements

🚀 Start Your Free Assessment

Open our secure Precision Content® AI portal and generate your content analysis report in minutes.

Mock-up of the Precision Content DocIntel Analyzer Report
Mock‑up shown for illustrative purposes. The actual DocIntel Analyzer™ Report features dynamic data visualizations and insights tailored to each client’s content ecosystem.

Transform Your Content Into a Measurable Competitive Advantage

Book a 30‑minute discovery call to scope your Usability Lab and align on KPIs. We’ll tailor the test set, run the lab, transform the content, and show the measurable impact of AI‑ready, human‑trusted content.

📅 Book Your Discovery Call