Client case studies

Content modernization, proven in the real world.

See how leading organizations made complex content easier to use, faster to change, and more reliable for people and AI.

Financial services · Fortune 100 bank

How a global bank cut user errors by 72% and helped employees find answers 47% faster.

The bank redesigned complex procedures around what employees needed to understand, decide, find, and do.

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Technology · Customer knowledge

How Mastercard reduced time-to-answer by 42% and improved factual accuracy by 257%.

A shared content standard improved speed, accuracy, confidence, and the customer experience.

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Insurance · Enterprise procedures

How ICBC Modernized Procedures to Improve Control, Scale, and AI Readiness.

One enterprise content standard made critical procedures easier to maintain, govern, reuse, and prepare for AI.

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NCCI microcontent case study

Insurance · Regulatory publishing

How NCCI turned tens of thousands of pages into reusable microcontent.

Structured content supported regulatory change, enabled automation, and opened new possibilities for dynamic delivery.

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Mayo Clinic

Healthcare · AEM Guides

How Mayo Clinic turned platform complexity into enterprise adoption.

Clear, structured knowledge helped teams understand, adopt, and scale a new enterprise content platform.

Watch the Adobe DITAWorld case study on YouTube→

Healthcare · Critical publishing

How AJCC modernized the delivery of critical cancer-staging guidance.

Structured, reusable content made complex medical knowledge easier to maintain, publish, and deliver across products.

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Medical devices · AI-assisted authoring · Coming soon

How a medical device company taught enterprise AI to write with precision.

A governed human and AI workflow improved content quality 15%, cut development time 15%, and reduced content volume 10%.

Create your proof

What could content modernization change in your business?

Give us one representative content area. We’ll show you what is holding it back and what the change could mean at scale.

See the Content Readiness Assessment →