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    Credit Cards & Transaction Processing Company Transforms Product Documentation with Precision Content

    This Fortune 1000 is a technology leader in the credit card processing industry with over $2 billion in annual revenues. The company engaged Precision Content to help implement a world-class content management solution that has transformed the company’s product documentation. This innovative solution has been instrumental in their ability to support their customers — the world’s leading banking institutions.

    For years, the product documentation department struggled with deadlines and quality. Their support desk was overwhelmed, and customer frustration was on the rise. A pilot project convinced management that the strategic opportunities for reuse, component content management, and multi-channel publishing, was worth the investment.

    The content transformation project included content strategy, training, and the installation of an industry-leading component content management system (CCMS). The results have had a significant benefit, specifically in client feedback and time saved.


    Is your content supporting your customers effectively? Contact us to talk about your content’s quality.