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It isn’t enough to deliver the right content to the right people at the right time. Your customers don’t just need content anymore, they need answers. The move to
artificial intelligence, chatbots, and conversational user-interfaces is changing how we create and deliver content.
The techniques you use to write and organize component-based content will have an even greater impact on the readiness and usability of your content in the future. Content needs to be precise and written for user intent.
April 15, 2021
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