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The 2017 DITA Satisfaction Survey indicates that 62% of respondents using DITA are—to varying degrees—dissatisfied. As many as 10% of that group were very dissatisfied reporting that their DITA implementation is experiencing ‘big’ challenges. What’s going on? How are you feeling about your DITA solution? This research paper examines the key issues impacting DITA satisfaction to help you find the best place to start making improvements. The paper distills the issues into three major categories skills development, technology, and management. The good news is that most DITA users don’t see their problems as insurmountable. Many just need a little help getting to where they’d like to be.
Organizations typically focus on the management of content and not the content itself. Struggling with the exponential growth of content that is expanding across the enterprise, businesses are creating and filling corporate digital landfills, clogging operational processes without knowing their complete content holdings or the value contained within. This white paper explores the pain points and approaches organizations are taking to create, use, and publish their content assets. The paper presents the research findings along with the analyst’s commentary and recommendations.
The number of large organizations citing risk and compliance as the largest driver for Information Management (IM) has risen hugely in the past year, from 38 percent to 59 percent, according to new AIIM research launched today. Nearly half (44 percent) of mid-sized organizations also cite this as the biggest driver, although smaller organizations say cost savings and productivity improvements are more significant drivers for IM. This report revealed a lack of alignment between IM / Enterprise Content Management (ECM) systems and Information Governance.