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LavaCon 2018 conference

 Oct 21-24, 2018

The LavaCon Content Strategy Conference started in Hawaii (hence our name) to give content strategists, documentation managers, and senior content professionals an opportunity to get away from the office and tend to their professional development. Conference mission To help content professionals stay ahead of rapidly changing technology and customer demographics To connect organizations experiencing content […]

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OmnichannelX conference

 Jan. 30 to Feb. 1, 2019

Effective omnichannel delivery requires content optimized for user intent It isn’t enough to deliver the right content to the right people at the right time. Your customers don’t just need pages anymore, they need answers. The move to chatbots and voice user-interfaces will change how we deliver content that allows users to seamlessly shift modalities […]

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IDW 2018 conference, Nov 27-28, Menlo Park, CA

Information Development World 2018 – Early Bird pricing still available

 Nov. 27-28, 2018

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chatbot mobile blue

[Research report] Why are companies so hot for chatbots right now?

 Research report

2018 Chatbot Adoption Report: Widespread adoption of chatbots to deliver product information, technical documentation, and customer support content In partnership with The Content Wrangler, we surveyed content professionals at 300 organizations around the globe to find out if — and how — they plan to use chatbots to deliver product and technical support content to prospects […]

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New partners! We’re making new friends. Check out who we’re working with.


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