2018 Chatbot Adoption Report: Widespread adoption of chatbots to deliver product information, technical documentation, and customer support content
In partnership with The Content Wrangler, we surveyed content professionals at 300 organizations around the globe to find out if — and how — they plan to use chatbots to deliver product and technical support content to prospects and customers. This is what we learned.

• 95% of content management professionals surveyed by The Content Wranglerand Precision Content Authoring Solutions say they are planning to adopt chatbots sometime before 2019.
   
• 50% of survey respondents said those plans will result in a chatbot launch in the next 6 months, while 32% say they will launch in the next 12 months. 13% said they expect a chatbot to deliver content to their customers by mid-2019.